What products does Zaroon Store sell?
Zaroon Store is an online fashion brand based in Pakistan. We offer a wide range of clothing for men, women, and juniors. Our collections include casual wear, formal outfits, and everyday essentials, all carefully curated to suit modern Pakistani fashion tastes. We regularly update our catalog to bring you the latest trends at affordable prices.
How do I place an order?
Placing an order on Zaroon Store is simple and straightforward. Browse through our collections, select the product you like, choose your preferred size and color, and click on the Add to Cart button. Once you have added all desired items to your cart, proceed to checkout, enter your shipping details, and complete your payment. You will receive an order confirmation email shortly after your purchase is successful.
What are the shipping charges?
We charge a flat shipping fee of PKR 199 on all orders delivered across Pakistan. This fee is automatically added at checkout and there are no hidden charges. We believe in keeping things simple and transparent so that you always know exactly what you are paying for before you confirm your order.
How long does delivery take?
Once your order is placed and confirmed, it is typically processed within 1 to 2 business days. After dispatch, you can expect your order to arrive within 3 to 5 business days depending on your location in Pakistan. Deliveries to major cities are usually completed faster, while remote areas may take slightly longer. We will notify you once your order has been shipped.
Do you deliver all over Pakistan?
Yes, we deliver to all major cities and towns across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and many more. If you are unsure whether we deliver to your specific area, feel free to contact us before placing your order and we will confirm availability for you.
Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number or a shipping notification via email or phone. You can use this tracking number to monitor the status of your delivery through our courier partner's tracking system. If you do not receive a tracking update within 3 business days of placing your order, please reach out to us and we will look into it for you.
What is your return policy?
We offer a 15-day return policy from the date you receive your order. To be eligible for a return, the item must be unused, undamaged, and must have all original tags and labels intact. Products that have been used, washed, or damaged by the customer are not eligible for return. Please contact us within 15 days of receiving your order to initiate a return request and our team will guide you through the process.
How do I return an item?
To return an item, please contact us at zaroonstorepk@gmail.com or call us at +923262400505 within 15 days of receiving your order. Share your order number and the reason for the return, and our team will review your request and provide you with return instructions. Please do not send any items back without prior approval from our team, as unauthorized returns may not be processed.
When will I receive my refund?
Once we receive your returned item and it passes our quality inspection, your refund will be processed within 5 to 7 business days. The refund will be issued using the same payment method you used at the time of purchase. Depending on your bank or payment provider, it may take a few additional days for the amount to reflect in your account. We will notify you by email once your refund has been initiated.
What if I receive a damaged or wrong item?
We sincerely apologize if you receive a damaged, defective, or incorrect item. Please contact us immediately at zaroonstorepk@gmail.com or call +923262400505 and share your order number along with clear photographs of the issue. We will arrange a free return and either send you a replacement or issue a full refund depending on product availability and your preference. We take such matters very seriously and will resolve them as quickly as possible.
Can I exchange an item for a different size or color?
Yes, we do offer exchanges within 15 days of receiving your order. The item must be in its original unused condition with all tags and labels intact. Please contact us to check availability of the size or color you need before sending the item back. If the requested item is not available, we will offer you a store credit or a refund instead. Our team will guide you through the exchange process step by step.
How can I contact Zaroon Store?
We are always happy to hear from you and assist with any questions or concerns. You can reach our customer support team through the following channels and we will respond as soon as possible.
Email: zaroonstorepk@gmail.com
Phone: +923262400505