Introduction
At Zaroon Store, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as simple and hassle-free as possible. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted. By purchasing from our store, you agree to the terms stated in this policy. If you have any questions, please contact us at zaroonstorepk@gmail.com or call us at +923262400505.
Return Eligibility
We accept returns within 15 days from the date you receive your order. To be eligible for a return, the item must be in its original unused condition, exactly as it was when you received it. The product must have all original tags and labels intact and must not have been removed or tampered with. The item must be free from any damage, stains, odors, or signs of use. Products that have been used, washed, altered, or damaged by the customer will not be accepted for return. We kindly ask that you inspect your order upon receipt and contact us promptly if there is any issue.
Non-Returnable Items
Certain items are not eligible for return or refund under any circumstances. These include products that have had their original tags or labels removed, items that show any signs of use, wear, or damage caused by the customer, and products that have been altered or customized in any way. Additionally, items returned after the 15-day return window has passed will not be accepted. We reserve the right to refuse any return that does not meet the conditions outlined in this policy.
How to Initiate a Return
To initiate a return, please contact us within 15 days of receiving your order. You can reach us by email at zaroonstorepk@gmail.com or by phone at +923262400505. When contacting us, please provide your order number, the name of the item you wish to return, and the reason for the return. Our team will review your request and guide you through the return process. Please do not send any items back without first receiving confirmation and instructions from our team, as unauthorized returns may not be accepted.
Return Shipping
Once your return request has been approved, you will be responsible for sending the item back to us. Please ensure that the product is securely packaged to prevent any damage during transit. We recommend using a reliable courier service with tracking capabilities so that you can monitor the shipment. Zaroon Store is not responsible for items lost or damaged during the return shipping process. Return shipping costs are to be borne by the customer unless the return is due to a defective or incorrect item sent by us.
Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility conditions outlined in this policy. If the return is approved, we will process your refund within 5 to 7 business days. Refunds will be issued using the original payment method used at the time of purchase. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account. We will notify you by email once your refund has been processed.
Damaged or Defective Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us immediately at zaroonstorepk@gmail.com or call +923262400505 within 15 days of receiving your order. Please provide your order number and clear photographs of the damaged or defective product so we can assess the issue. In such cases, Zaroon Store will cover the return shipping cost and offer you either a full refund or a replacement, depending on product availability and your preference. We take quality seriously and will do everything in our power to resolve such situations quickly and fairly.
Exchange Policy
If you would like to exchange an item for a different size, color, or product, please contact us within 15 days of receiving your order. Exchanges are subject to product availability at the time of the request. The item being exchanged must meet the same return eligibility conditions — it must be unused, undamaged, and have all original tags and labels intact. If the requested exchange item is not available, we will offer you a store credit or a refund instead. Our team will guide you through the exchange process once your request has been reviewed and approved.
Changes to This Policy
Zaroon Store reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication. We encourage you to review this policy periodically to stay up to date. Your continued use of our website after any changes to this policy constitutes your acceptance of the revised terms.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, or if you need assistance with a return or refund, our team is here to help. Please reach out to us through the contact details below and we will get back to you as soon as possible.
Email: zaroonstorepk@gmail.com
Phone: +923262400505