Introduction
At Zaroon Store, we are committed to delivering your orders in a safe, timely, and efficient manner. This Shipping Policy outlines everything you need to know about how we process and deliver your orders. By placing an order on our website, you agree to the terms described in this policy. If you have any questions or concerns regarding your shipment, please do not hesitate to contact us at zaroonstorepk@gmail.com or call us at +923262400505.
Shipping Charges
We charge a flat shipping fee of PKR 199 on all orders across Pakistan. This fee is automatically calculated and displayed at checkout before you complete your purchase. There are no hidden charges — what you see at checkout is exactly what you pay. Our shipping fee covers the cost of carefully packaging your order and dispatching it through our trusted courier partners to ensure it reaches you in perfect condition.
Order Processing Time
Once you place your order, our team begins processing it as quickly as possible. Orders are typically processed within 1 to 2 business days from the time of order confirmation. Business days refer to Monday through Saturday, excluding public holidays. You will receive an email confirmation once your order has been placed, and a separate notification when your order has been dispatched along with any available tracking information. Please ensure that your contact details and delivery address are accurate at the time of ordering to avoid any delays in processing.
Delivery Timeframe
After your order has been dispatched, you can expect delivery within 3 to 5 business days depending on your location within Pakistan. Deliveries to major cities such as Karachi, Lahore, and Islamabad are generally completed within the lower end of this range, while deliveries to smaller towns or more remote areas may take slightly longer. Please note that these are estimated delivery times and may vary due to factors such as courier workload, weather conditions, public holidays, or other unforeseen circumstances. Zaroon Store is not responsible for delays caused by third-party courier services or events beyond our control.
Delivery Coverage
We currently deliver to all major cities and towns across Pakistan. If you are unsure whether we deliver to your specific area, please contact us before placing your order and we will do our best to assist you. We are continuously working to expand our delivery network to ensure that more customers across Pakistan can enjoy a seamless shopping experience with Zaroon Store.
Order Tracking
Once your order has been shipped, you will receive a tracking number or a dispatch notification via email or phone. You can use this information to track the status of your delivery through the courier's tracking system. If you have not received any shipping update within 3 business days of placing your order, please reach out to us at zaroonstorepk@gmail.com or call +923262400505 and we will investigate the matter for you promptly.
Failed Delivery Attempts
If our courier partner is unable to deliver your order due to an incorrect address, the recipient not being available, or any other reason, the courier will typically attempt redelivery or contact you directly. If the delivery fails after multiple attempts and the package is returned to us, we will reach out to you to arrange a re-dispatch. Please note that additional shipping charges may apply for re-dispatched orders. To avoid failed deliveries, please ensure that someone is available to receive the package at the provided address during business hours.
Damaged or Lost Shipments
We take great care in packaging your orders to minimize the risk of damage during transit. However, if your order arrives damaged or you believe your shipment has been lost, please contact us immediately at zaroonstorepk@gmail.com or by phone at +923262400505. Provide us with your order number and details of the issue, along with photographic evidence if the item is damaged. We will work with our courier partner to resolve the issue as quickly as possible and ensure that you receive a satisfactory resolution, which may include a replacement or refund depending on the situation.
Changes to This Policy
Zaroon Store reserves the right to update or modify this Shipping Policy at any time to reflect changes in our operations, courier partnerships, or shipping rates. Any changes will be posted on this page and will take effect immediately. We encourage you to review this policy regularly to stay informed. Your continued use of our website after any updates constitutes your acceptance of the revised Shipping Policy.
Contact Us
If you have any questions about your order, delivery, or this Shipping Policy, our team is always ready to help. Please get in touch with us through any of the channels below and we will respond as soon as possible.
Email: zaroonstorepk@gmail.com
Phone: +923262400505